Toyota Announces Extension to Safety Connect and Service Connect Trials


  • Up to 10-Year Trial Periods on most Toyota Multimedia-equipped vehicles, including 2022 Toyota Tundra *

  •  Emergency Assistance Can Dispatch Emergency Services to Vehicle’s Location

  • This complimentary trial extension builds on Toyota’s Commitment to Safety and Customer Care

  • Service Connect Provides Maintenance Reminders and Vehicle Health Reports

TORONTO, Ontario – September 30, 2022 –Toyota today announces additional peace of mind to assist when the unexpected occurs. Safety Connect, a suite of available services that help drivers stay secure while on the road, is now available with an extended trial period to customers of select Toyota models. The suite of available services includes 24-hour emergency assistance, 24-hour enhanced roadside assistance, automatic collision notification, and stolen vehicle locator**.

Connected Vehicle Service 

Previous trial length 

New trial length 

Safety Connect 

3 years 

Up to 10 years* 

Service Connect 

Up to 5 years 

Up to 10 years* 


“We are constantly looking at ways to offer our customers enhanced driving experiences,” said Steve Basra, group vice president, Connected Technologies, Toyota Motor North America. “With our new extended trial for Safety Connect and Service Connect, a wide range of services enable Toyota owners to enjoy more peace of mind when behind the wheel.”

Toyota’s Safety Connect suite of services includes:

  • Emergency Assistance: The vehicle’s Emergency Assistance Button is designed to offer drivers a simple, 24-hour connection to response centre agents, who can request dispatch of necessary emergency services directly to the vehicle’s location in case of a medical or other emergency on the road.
  • Enhanced Roadside Assistance: With the added benefit of GPS technology, drivers can use the Emergency Assistance button to conveniently connect with the standard warranty-based Roadside Assistance and have help sent to their exact location.
  • Automatic Collision Notification: Toyota’s 24-hour response centre will automatically be notified in the event of an airbag deployment or severe collision. The 24-hour response centre agent will attempt to speak with the vehicle’s occupants, then notify local emergency services to request dispatch of emergency services to the vehicle’s location.
  • Stolen Vehicle Locator: If a vehicle is stolen, our response center agents can assist authorities in locating the vehicle using GPS technology immediately after filing a police report.

Toyota’s Service Connect suite of features includes:

  • Vehicle Health Report: Important information about the vehicle, such as recall and service campaigns, vehicle warnings and alerts, maintenance information can easily be accessed via the Toyota app or sent to the owner’s email.
  • Vehicle Maintenance Alert: Should an owner opt for this service; vehicle alerts and maintenance alerts can be shared with a preferred dealer. The dealer can then contact the customer when service is required.

Toyota owners can manage their Connected Services through the Toyota app. Toyota app downloads are available for iPhone® or Android™ smartphones. To download, please visit: . Once downloaded, owners can sign-in to register, access and manage settings. Click here to learn more about Safety Connect. Click here to learn more about Service Connect. 

*The Safety Connect and Service Connect suite of services will be available with up to a 10-year trial (4G Network dependent) for owners of select 2023 Toyota vehicles equipped with the new generation Toyota Multimedia System. Vehicles include the following Toyota models:

  • 2023 Corolla (select grades)
  • 2023 Corolla Hatchback
  • 2023 Corolla Cross
  • 2023 Crown
  • 2023 GR Corolla
  • 2023 Highlander
  • 2023 RAV4
  • 2023 Sequoia
  • 2022-2023 Tundra
  • 2023 Venza

The 2022 Tundra also will receive extended trial periods for Safety Connect and Service Connect at no extra cost (less the in-service date). Additional eligible models may be announced at a later date. The Safety Connect and Service Connect trial periods begin on the original date of purchase or lease of a new vehicle.

About Toyota Canada Inc.

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota has sold over six million vehicles in Canada through a national network of 287 Toyota and Lexus dealerships. Toyota is dedicated to bringing safety, quality, dependability and reliability to the vehicles Canadians drive and the service they receive. TCI’s head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and parts distribution centres in Clarington and Vancouver. Toyota also operates two manufacturing facilities in Canada. Having produced more than nine million vehicles, popular Canadian models built at these facilities include Toyota RAV4, Toyota RAV4 Hybrid, Lexus RX 350 and RX 450h hybrid, as well as Lexus NX 250, NX 350 and NX 350h hybrid. The company has sold more than 19 million electrified vehicles worldwide and is the number one seller of electrified vehicles in Canada.

*Safety Connect and Service Connect depend on certain factors outside of Toyota’s control in order to operate, including 4G network availability, an operative telematics device, a cellular connection, and GPS signal. Without any one or more of these things, the services may be limited or precluded, including access to the response centre and emergency support.  Services vary by vehicle and are subject to change at any time without notice.

Every effort has been made to ensure the product specifications, equipment, and content on this site are accurate based on information available at time of publishing. In some cases, certain changes in standard equipment or options may occur, which may not be reflected online. Toyota Canada reserves the rights to make these changes without notice or obligation.